Delivery & Returns Policy


The Motorbike Shop must receive notification immediately should any goods arrive in a damaged state. The items must be returned within 14 days of receipt, accompanied by a returns number (issued by The Motorbike Shop ) and the original sales documentation. Goods must be returned in the original packaging in which they were received and all refunds or exchanges are subject to approval by The Motorbike Shop .

Un-used goods will only be accepted if returned within 14 days of receipt. Items must be in new, un-used, original condition and packaged as originally received. A returns number and original sales documentation must be enclosed.We regret that we are unable to accept returns of DVD's once the seal has been broken.Returned goods other than items defective in manufacture are subject to a 30% re-stocking fee.

Due to the nature of the product we regret that safety helmets can only be accepted for return as a result of manufacturing defects or the goods being received by the customer in a damaged condition. Note that all helmets are thoroughly inspected and approved by The Motorbike Shop prior to dispatch to the customer. Please ensure that you order the correct size.

Goods that have been used cannot be returned or exchanged unless they are deemed to be defective in manufacture. Should this be the case the item will be covered by the guarantee of the individual manufacturer.For your protection, where you are returning an item to us, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.Please contact us by email prior to returning any goods.Points to note


We aim to deliver your order within 7-10 working days. All returns must be sent back to us at our contact address at your own cost and risk. All delivery timescales are subject to stock availability.
All orders under £100 are subject to a delivery charge. Postal insurance can be purchased for an additional £3.50. Next Day Delivery orders to non UK address are subject to additional delivery costs.These costs are dependent on location and weight of order. The cost of delivery to these locations will be emailed within 48hrs of receipt of order.